Returns & Exchanges

Due to the perishable nature of our candy products, we cannot accept returns once a package has been opened; however, if your order arrives damaged or incorrect, we are committed to making it right.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please check your SourBoys package for any signs of damage or missing items before opening the individual candy pouches.

• 2.
  Contact Support

  Email our support team within 48 hours of delivery with your order number and clear photos of the damaged goods or incorrect items received.

• 3.
  Review Process

  Our team will review your claim within 2 business days to determine eligibility for a replacement or a full refund to your original payment method.

• 4.
  Resolution

  Once approved, we will ship out your fresh replacement candy at no extra cost or finalize your refund, ensuring your sour cravings are satisfied.